Observador | Pro Bono | Flight cancelled: am I entitled to a refund or compensation?
“Financial compensation depends on the specific circumstances, namely how much notice was given, the alternative offered and whether or not extraordinary circumstances apply,” explains João Marques de Almeida.
In the latest episode of Observador’s Pro Bono programme, the lawyer analyses passengers’ main rights in the event of flight cancellations, distinguishing concepts that are often confused: the right to a refund, the right to rerouting, the right to assistance and possible financial compensation.
The conversation starts from a current context marked by disruption in the aviation sector and the impact of the fuel crisis on some airlines, explaining in practical terms what passengers can demand when a journey does not go as planned. Topics covered include the options that carriers must make available, the cases in which compensation may be due and the situations in which airlines may invoke extraordinary circumstances.
Every Friday at 3.15 pm, on the “Pro Bono” programme, Abreu Advogados and Rádio Observador help businesses make decisions, understand the most complex aspects of the law and clarify some of the main current issues.
Watch the new episode here.
